POSITION OVERVIEW: The Support Coordinator is responsible for reviewing customers projects and work orders. Ensuring that the contract matches our expectations of what was sold. Correcting any quantities, material, or labor discrepancies along the way and informing our retail partner of the changes required. Candidate must be local to the Portland, OR area due to training needs.
ACCOUNTABILITY:
- Abide by all policies set forth in the company Employee Handbook.
- Follow all processes and procedures; perform all responsibility in accordance training manuals and checklists
- Ensure all responsibilities outlined in this Job Description are accomplished.
RESPONSIBILITIES:
The following are the responsibilities for ALL individuals in the Support Department:
- Assist with incoming questions from the team on any previously reviewed projects
- Be a moving resource for team members and Project Coordinators
- Thoroughly review jobs with the contract, what was sold and our estimate to ensure accuracy
- Make necessary corrections and log support requests in CIO system and make any calls as needed to get projects moving forward
- CIO and IMS accuracy and thorough note taking.
- Maintain positive and upbeat intercommunication with the field and office staff, subcontractors, and Lowe’s employees to ensure mutual purpose and action.
- Champion PSG reputation and service through issue resolution and expedited timeframes.
- Consistently respond to daily voicemails, emails, and text messages throughout the workday.
- Provide backup support to operations and administrative teams; employees are required to attend the following video meetings:
- Training meetings as determined by management.
- Any other meeting directed by management during the business day.
- Attend all assigned meetings and assist with training
- Be an active and productive contributor to regular strategic and tactical meetings.
- Provide support and take ownership of departmental improvement plans.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
This is a remote position.
Premier Services Group was established in 2004 by our CEO Derek Holgate. Starting out with Derek personally installing flooring, windows, and doors, our company was founded on the vision of delivering the finest customer experience from start to finish. Through dedication, expertise, and a focus on customer satisfaction, strong bonds were forged, leading to our team's expansion with skilled and professional installers who share our commitment to excellence.
Over the past 20 years, our company has flourished, now boasting a workforce of over 170 employees spanning across 9 states. Despite our growth, we've remained true to our roots as a family-oriented business, continuously adapting to technological advancements and evolving industry standards while upholding our unwavering dedication to quality craftsmanship and professionalism. With a track record of providing over 40,000 successful installations a year, Premier Services Group stands as a beacon of superior product knowledge, impeccable installation services, and unwavering customer support.
